Ζητείται Telephone Operator

Stademos Hotels Ltd: Ζητείται Telephone Operator – Πάφος

Stademos Hotels Ltd, a leading Group within the Cyprus Hospitality industry, is seeking to recruit a Telephone Operator for the 5* Elysium Hotel in Paphos.

At Stademos Hotels Ltd we consider our people our most valuable asset, which is why we only hire professionals who are passionate, enthusiastic and willing to learn.

We foster a team culture, thrive on challenges and always aim to provide our guests excellence in service, in an environment of tranquillity, well-being and hospitality at its best, where our people fell proud to belong.

We offer opportunities for future advancement and skill development through continuous training programme, both in Cyprus and abroad, while at the same time encouraging initiative and rewarding results.

JOB PURPOSE

The Telephone Operator will ensure the smooth running of the telephone switchboard in the most efficient and effective manner, delivering the highest possible standards of service to everyone calling the Hotel. She will also be pro-active in maintaining and/or improving the department’s profitability in accordance with Hotel policies, procedures and standards.

DUTIES & RESPONSIBILITIES:

• To understand who are the customers, both external (Hotel guests) and internal (all Hotel employees), their expectations and needs, establish and maintain relationship/rapport through service and over the long term.
• To know, implement and participate in the Hotel’s vision and objectives as described in the written procedures of the Hotel.
• To seek and action customer feedback at every opportunity and learn from complaints.

• To ensure the actions, duties and opening and closing duties are carried out in accordance with the pre-set procedures.
• To provide a friendly, courteous and professional service at all times.
• To perform the duties with maximum efficiency and in the most productive manner, following the department’s induction and training program and do not hesitate to ask questions regarding the execution of her/his duties.

BENEFITS:

• An attractive remuneration package based on qualifications and experience
• Career Progression

REQUIRED QUALIFICATIONS AND SKILLS:

1. Graduate of the lyceum.
2. Must speak and write English. Knowledge of at least one foreign language other than English will be considered an advantage.
3. Computer literate.
4. Good communication skills.
5. Pleasant and friendly personality, reliable and polite.

Due to work permit restrictions, only EU candidates are eligible to apply.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to stavroulla@elysium.com.cy quoting: “anergosjobs.com” until the 31st March 2022.

Kindly note that only successful candidates will be contacted for this position.

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