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Cap St Georges Hotel & Resort: Θέσεις εργασίας – Πάφος
Employees are the most valuable asset at Cap St Georges Hotel & Resort and our aim is to develop team members skills and help them to reach their potential. We are always on the outlook to identify, recruit and maintain the people with the greatest smile and passion to provide exceptional guest services, which characterizes the whole company.
Cap St Georges Hotel & Resort is seeking to recruit a Reservations Officer.
1. Reservations Officer
Responsibilities:
- Process booking requests and enquiries on a daily basis through all channels (telephone, emails etc.) within time limits set for the team.
- Ensuring that accurate information is entered into the PMS’s (Property Management System) for bookings.
- Manage all enquiries in accordance with Company’s standards and procedures, handling in a professional and efficient manner.
- Exceed our guest’s expectations when booking by understanding and exhibiting knowledge of our facilities and the local area.
- Aim to maximize revenue through up-selling of bookings and cross-selling of our Hotel.
- To perform any other duties assigned by the Front Office Manager.
Qualifications:
- Bachelor’s degree or a diploma in Hospitality, Management, or a related field.
- Previous experience working as a Reservations Officer for 4-5* hotel is preferable.
- Preferred languages: Russian, Greek, and English.
- Exceptional Customer Service skills.
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail.
- Knowledge of Theova PMS is desirable.
- Excellent computer literacy. Very good knowledge of MS Excel is a must.
Benefits:
- Competitive salary depending on experience.
- Continuous personal development and training opportunities.
How to apply:
Interested applicants can submit their CV here
2. Night Receptionists
Cap St Georges Hotel & Resort is seeking to recruit Night Receptionists.
Responsibilities:
- Register guests, assign rooms and accommodates special requests.
- Process all check-outs including resolving any late and disputed charges.
- Process all payment types such as room charges, cash, cheques, debit, or credit cards.
- Answer, record and process guest calls, messages, requests, or questions.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
- Complete designated cashier and closing reports in the computer system.
- Prepares passenger landing forms whenever requested.
- Participates in the prompt and courteous check in and check out of guests.
- Ensures passenger satisfaction through proper handling of their issues / situations.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Solid understanding of the location and all types of available rooms as well as the activities and services of the Resort.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Takes same day reservations and future reservations when necessary. Clear understanding of the cancellation procedures.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for tax-exempt guests and attach the form to registration card.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Advise guest of any messages, mail, faxes, etc. received for them.
- To perform any other duties assigned by the Front Office Manager.
Qualifications:
- Previous experience working as a Receptionist for 4-5* hotel is preferable.
- Preferred languages: Russian, Greek, and English.
- Exceptional Customer Service skills.
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail.
- Knowledge of Theova PMS is desirable.
Benefits:
- Competitive salary depending on experience.
- Continuous personal development and training opportunities.
How to apply:
Interested applicants can submit their CV here
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