Ζητείται Reservations Officer  

Thanos Hotels and Resorts: Ζητείται Reservations Officer  – Πάφος

Thanos Hotels & Resorts are currently seeking to recruit a dedicated and supportive Reservations Officer who will be responsible for the day-to-day operation of the department.

Responsibilities

• Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently
• Maintain professional relationship and atmosphere at all times.
• Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures
• Rooms allocation
• Reservation processing
• Kids Club system handling
• Anticipate escalation and take over calls when needed
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Provide guidance and feedback to fellow team members while keeping them motivated
• Ensure a friendly and motivating work environment
• Identify new ways to optimize procedures
• Ensure adherence to policies for attendance, established procedures etc.
• Identifying operational issues and suggesting possible improvements

Requirements

• Minimum 3 years of proven experience in a similar position in a 5* Hotel
• Experience in customer service is essential with a problem-solving mindset
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage
• Ability to work under pressure

Competencies

• Adopts to changing business needs conditions and work responsibilities
• Promotes organizational mission & goals and shows the way to achievement
• Enables co-workers to grow and succeed through feedback, instruction and engagement
• Must be a caring personality that shows empathy and understanding
• Act with integrity, build trust and respect
• Display an on-going commitment to learning and self-improvement
• Vibrant & enthusiastic personality
• Promote cooperation and commitment within a team

Benefits

• Competitive Salary depending on experience
• Provident Fund
• Private employee health care programmes
• Group-wide professional development opportunities
• Comprehensive new staff training and induction programmes
• Staff discounts (shops, events, facilities)
• Staff incentive schemes
• Due to work permit restrictions, candidates must have the right to work in Cyprus.

If you are interested in joining Thanos Hotels & Resorts, please send your CV at careers@thanoshotels.com or call (+357) 26885410, 26885412 for more info.

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