Ζητούνται Customer Contact Centre Agents 

Cyprus Airways: Ζητούνται Customer Contact Centre Agents – Λάρνακα

Customer Contact Centre Agent

Our Company is growing and looking to find dynamic and motivated candidates to join our Call Centre in Larnaca.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 26 February 2024.

Job Description:

• Respond to customers’ queries with the aim of a first-time resolution and within agreed response time
• Perform ticketing and reservation transactions and other related duties
• Manage and resolve customer complaints
• Follow up customer calls where necessary
• Route calls to an appropriate resource
• Ensure the best customer service experience is given to all customers
• Promote the product and services of the airline
• Handle customers across different platforms, including Telephony, Social Media, Website and Email
• Achieve set KPI’s whilst maintaining excellent quality

Requirements:

• A minimum of 1 year of experience in the Aviation Industry, Call Centre or other Customer Service-related field will be considered an advantage
• College / University degree will be considered an advantage
• Airline reservation system or any GDS knowledge will be considered an advantage
• Excellent verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
• Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching, and closing)
• Advanced computer skills
• Strong team working ability
• Flexibility and ability to adapt quickly to changing priorities
• Ambitious and willing to accept new challenges
• No military service obligations (in the case of male applicants)
• EU citizenship is a must
• Willingness and flexibility to work on a shift basis

You may submit your application through our website or send your cv to careers@cyprusairways.com with reference number “CY15329 – anergosjobs.com”. Due to a large number of applications only short-listed candidates will be called for a personal interview.

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