Ζητείται Receptionist at The Icon

Imperio Group: Ζητείται Receptionist at The Icon – Λεμεσός

Join our dynamic Front Desk team as a receptionist and become the welcoming face of our impressive establishments, The Icon and Sunset Gardens. Stationed at The Icon, you’ll be providing seamless customer service experiences both on-site (The Icon) and remotely (Sunset Gardens).If you have a passion for hospitality and a knack for creating memorable guest experiences, we’d love to hear from you!

• Welcome and greet guests/tenants.
• Answer the phone and make reservations, for both The Icon and Sunset Gardens take and distribute messages or mail and redirect calls.
• Inform guests of apartment rates and services.
• Register and check in guests and allocate their apartments.
• Deliver apartment keys and direct guests to their apartments.
• Receive and transmit messages for guests and owners.
• Retrieve mail and packages for tenants and owners.
• Liaise with necessary staff including housekeeping and maintenance team at The Icon and Sunset Gardens to address any problems or complaints made by guests.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Act as the point of reference for tenants or owners who need assistance or information and attend to their needs.
• Respond to complaints and find the appropriate solution.
• Provide remote customer support to the Sunset Gardens guests.
• Assist with the Property Management administration duties of The Icon.

• High School Diploma or Qualification in Office Administration/Hospitality Management.
• Experience in customer relationship and/or hospitality up to 2 years.
• Strong working knowledge of relevant computer software including MS Office.
• Knowledge of booking and payment systems (visa) would be considered an advantage.
• Previous experience in a front office position will be considered as an advantage.
• Outstanding customer service skills, and professional verbal & written communication skills in both Greek and English.
• Knowledge of additional languages will be considered an advantage.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.

• Attractive remuneration package + 13th salary.
• 21 Paid Annual holiday leaves.
• Bonus based on performance.
• Meal on duty.
• Opportunities for growth.
• Be a part of a pleasant and friendly working environment.

• 2 days off per week.
• 8 hour shifts between (8am-9pm with 1-hour break)