P.J. PIZZA CYPRUS LTD: Customer Service Manager

P.J. PIZZA CYPRUS LTD: Customer Service Manager – Λευκωσία

Duties and Responsibilities:

– Supervises the daily operations of the customer service department

– Develops objectives for the call center’s day to day activities

– Prepares work schedules to ensure sufficient coverage

– Recruits, trains and develops customer service agents

– Develops service procedures, policies and standards

– Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources

– Oversees customer service procedures and trends and determines system improvements

– Enforces company policies and procedures

– Improves customer service quality results

– Collects and analyzes customer service department metrics

Qualifications:

• Previous managerial experience in customer service or similar position

• Excellent verbal and written communication skills

• Excellent management, problem-solving and leadership skills

• Proficiency in Microsoft Office

• Ability to stay calm in stressful situations

• Ability to multi-tusk and stay organized

Benefits:

– Competitive salary

– Bonus scheme

– Complimentary meal

– Restaurant discount

– Pleasant working environment

Applicants are kindly requested to send their resumes to info@papajohns.com.cy with the email title ‘Customer Service Manager-Nicosia’. 

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