Delfi Partners & Co: Θέση Εργασίας

Delfi Partners & Co: Θέση Εργασίας – Λευκωσία

Reservations Executive

• Act as the primary liaison between the guest ensuring excellent guest experience from initial stage of reservation. 
• Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, message or through a central reservation system. 
• Create and maintain reservation records, usually by date of arrival and alphabetical listing, prepare letters of confirmation and promptly process any cancellations or modifications. 

Responsibilities: 

• Process reservations by mail, telephone, messages or through channel manager system. 
• Prepare the list of expected arrivals. 
• Process in advance reservation deposits. 
• Determine room rates based on the selling tactics defined by management. 
• Prepare letters of confirmation for guests. 
• Process cancellations or modifications and promptly handle this information. 
• Handle daily correspondence, respond to inquiries, and make reservations as needed. 
• Track future room availability based on reservations and help develop forecasts for room revenue and occupancy. 
• Analyze demand and revenue trends to ensure performance against budget / market trends. 
• Enter reservations into the database / PMS. 
• Assist customers with planning and booking reservations. 
• Quote available rates to maximize room revenue according to Company standards. 

• Perform other relevant assignments as requested. 

Requirements: 

• Bachelor’s / Master’s Degree or Diploma. Areas of study: Hospitality Management, Tourism Management, Finance or relevant. 
• 1-2 years of Hotel or other related industry (sales, hospitality, travel & tourism) experience desired. 
• Must have experience in Channel Manager, PMS, OTA Extranets. 
• Excellent command of the Greek and English languages, both verbal and written. 
• Must possess a customer first mentality. 
• Exceptional communication / interpersonal skills. 
• Excellent time management and organizational skills. 
• Skill in prioritizing and managing multiple tasks at the same time in a fast-paced environment. 
• Good skills with numbers. 
• Flexibility in working hours due to the nature of industry. 

We offer a competitive salary and benefits package, a dynamic work environment, and opportunities for growth and advancement.  

If you are interested in the position, please submit your CV at careers@phaedrusliving.com and mention in the subject the reference “PAMRE24 – anergosjobs.com”

Each application will be treated in the strictest confidence.
Please note that only shortlisted applicants will be contacted. 

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